TERMS & CONDITIONS

This website is operated by Filipinos in the UK Ltd ("we", "us", "our"), a company registered in England & Wales. Company number: 17289665. Registered office: Suite RA01, 195-197 Wood Street, London, E17 3NU. You can contact us at filipinosintheuk@gmail.com.

• Website — filipinosintheuk.co.uk and related subdomains.
• User — any person who accesses or uses the Website.
• Account holder — a User who has registered an account.
• Advertiser — a business that pays to list on our directory or social media.
• Seller — a business that lists products for sale via the Website.
• Buyer — a User who purchases a product listed by a Seller.
• Content — text, images, video and other material on the Website.

By accessing or using the Website, you confirm that you accept these terms and agree to comply with them. If you do not agree, you must not use the Website. We may amend these terms from time to time; the updated version will be posted on this page with a new "Last updated" date. Continued use of the Website after changes means you accept the updated terms.

You must be at least 18 years old to create an account. You are responsible for keeping your login credentials confidential and for any activity carried out under your account. Please tell us immediately if you suspect unauthorised use of your account.

You agree not to:

• use the Website for any unlawful, fraudulent or harmful purpose;
• post content that is defamatory, obscene, discriminatory, infringing or otherwise objectionable;
• attempt to gain unauthorised access to any part of the Website, other accounts, or our systems;
• scrape, copy, or otherwise extract data from the Website except as expressly permitted;
• introduce viruses, malware or any other harmful code.

We may suspend or terminate your access if you breach these rules.

Advertisers may purchase a listing on our directory and/or promotion on our social media channels for £3.99 per month, billed in advance on a rolling monthly basis.

• You confirm that the information you provide about your business is accurate, lawful and that you have the right to use any images or trademarks submitted.
• We may, at our discretion, refuse, edit or remove any listing that we consider unlawful, misleading, off-brand or otherwise unsuitable.
• You may cancel your subscription at any time, which will stop future billing. Cancellation does not entitle you to a refund of any fees already paid (see section 8).

The Website hosts a shop where products supplied by third-party businesses ("Suppliers") are offered for sale. For every product, Filipinos in the UK Ltd acts as the disclosed commercial agent of the Supplier. This means:

• The contract of sale for the goods is between you (the Buyer) and the Supplier of that product. The Supplier is identified on the product page and in your order confirmation email.
• We collect payment from you on behalf of the Supplier, arrange for the order to be fulfilled by the Supplier, and act as your first point of contact for any query relating to the order.
• The Supplier is responsible for stock, dispatch, delivery, product safety, accurate descriptions, after-sales support and compliance with the Consumer Rights Act 2015, Consumer Contracts Regulations 2013 and all other applicable law.
• Product descriptions, images, sizes, materials and weights are provided by the Supplier. We take reasonable steps to check listings but do not warrant the accuracy or completeness of Supplier-provided information.

Prices shown on the Website are the total price payable, inclusive of VAT where applicable, in line with the Digital Markets, Competition and Consumers Act 2024. Any unavoidable delivery charge is shown before you complete checkout; we do not use drip pricing.

Placing an order is an offer to buy the product from the Supplier at the price shown. The contract is formed only when we (acting as the Supplier's agent) send you an order confirmation. We reserve the right to cancel and refund any order where:

• the Supplier has withdrawn stock or is unable to fulfil;
• the product was listed with an obvious pricing or description error;
• we reasonably suspect fraud or misuse of the Website.

The Website includes an Events section that lists upcoming Filipino and Filipino-relevant events in the UK. Unless we expressly state otherwise, we are not the organiser of any event listed and we do not sell tickets.

• Event details (date, time, venue, price, ticket availability) are provided by the organiser or sourced from publicly available channels and may change without notice. Please always verify with the official organiser before travelling.
• If you submit an event for listing, you confirm that you are the organiser or otherwise authorised to share the information and images you provide, and that the event complies with applicable law.
• We may, at our discretion, refuse, edit, postpone or remove any event listing — including for inaccuracy, complaints, safety concerns or breach of these terms.
• Any contract for entry, tickets, refunds, cancellation or attendance at an event is strictly between you and the organiser. We are not liable for cancelled, postponed, oversold or unsafe events, nor for any loss arising from your reliance on event information published on the Website.

Delivery is arranged by the Supplier or their nominated carrier. Any delivery timescales shown are estimates only and we are not liable for Supplier or courier delays beyond arranging a refund where goods are not delivered within a reasonable time.

14-day right to cancel — under the Consumer Contracts Regulations 2013, most consumers may cancel a distance purchase within 14 days of receiving the goods. This right does not apply to personalised goods, perishable goods, or hygiene-sealed goods once unsealed. To exercise it, email us at the address below and we will arrange the return on the Supplier's behalf.

Returns. Except where the goods are faulty, misdescribed or not as ordered, you are responsible for the cost of returning the goods. Returns are routed via us to the Supplier at the address we provide when you request the return; please do not send goods back to the address on the parcel. Refunds are issued within 14 days of the goods being received back or evidence of return being provided, whichever is earlier.

Advertising fees paid for directory listings or paid promotion are non-refundable once the listing has been published. You can cancel at any time to stop future payments — see our Advertiser Terms.

A plain-English summary of delivery windows, return address, return window, who pays postage, and refund timeline is available on our Shipping & Returns page.

If something has gone wrong with your order or your experience on the Website, please contact us first at filipinosintheuk@gmail.com and we will aim to acknowledge your complaint within 5 working days and resolve it within 30 days. We do not currently subscribe to a certified Alternative Dispute Resolution (ADR) provider, but you may be entitled to bring a claim in the courts of England and Wales, and UK consumers can also access the Citizens Advice consumer service.

All Content on the Website, other than User-submitted Content, is owned by us or our licensors and is protected by intellectual property laws. By submitting Content (for example a business listing, image or review), you grant us a worldwide, non-exclusive, royalty-free licence to host, display, reproduce and promote that Content for the purposes of operating and marketing the Website and our services.

You are responsible for any Content you submit. You confirm that it is accurate, that you own it (or have the right to use it), and that it does not infringe any third party's rights or breach any law. We may remove User Content at any time without notice.

We aim to keep the Website available but do not guarantee uninterrupted access. We may suspend, withdraw or restrict the Website (or any feature) at any time for maintenance, updates or other operational reasons.

Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited by English law.

Subject to the above, we will not be liable to you for any:

• loss of profit, sales, business or revenue;
• loss of goodwill or reputation;
• loss of anticipated savings;
• loss or corruption of data;
• indirect or consequential loss.

Our total liability to you in connection with the Website, however arising, will not exceed the greater of (a) £100 or (b) the total fees you have paid to us in the 12 months preceding the event giving rise to the claim.

You agree to indemnify us against any losses, damages, costs and expenses (including reasonable legal fees) arising out of any claim by a third party resulting from your breach of these terms, your misuse of the Website, or any Content you submit.

We may suspend or terminate your account or access to the Website at any time if we reasonably believe you have breached these terms. You may close your account at any time by contacting us.

These terms are governed by the laws of England and Wales. Any dispute arising in connection with them is subject to the exclusive jurisdiction of the courts of England and Wales.

Questions about these terms? Email us at filipinosintheuk@gmail.com.