SHIPPING & RETURNS

Filipinos in the UK Ltd operates the shop as the disclosed commercial agent of the third-party supplier of each product. The supplier of your item is identified on the product page and in your order confirmation email. Fulfilment and dispatch are handled by, or on behalf of, the supplier.

• Estimated dispatch: 1–5 working days from order confirmation, depending on the supplier.
• Estimated UK delivery once dispatched: 2–7 working days by standard courier or Royal Mail.
• Timescales shown at checkout are estimates from the supplier and are not guaranteed. We are not liable for supplier or courier delays beyond arranging a refund if the goods do not arrive within a reasonable time.
• We currently ship within the United Kingdom only.

Any delivery charge is shown at checkout, inclusive of VAT where applicable, before you confirm your order. The total price you see is the total you pay — we do not add surprise fees.

Under the Consumer Contracts Regulations 2013, most consumers may cancel a distance purchase within 14 days of receiving the goods, without giving a reason. This right does not apply to:

• personalised or made-to-order goods;
• perishable goods (e.g. food);
• hygiene-sealed goods once the seal is broken.

To cancel, email filipinosintheuk@gmail.com with your order number and we will send you the return address and instructions.

Your statutory rights under the Consumer Rights Act 2015 are not affected by these terms. If your item is faulty, damaged in transit or not as described, contact us within a reasonable time and we will arrange a repair, replacement or refund. In these cases we cover the cost of return postage.

Please do not send goods back to the address on the parcel. Contact us first and we will give you the correct return address for that supplier. Returns received without a return reference may be delayed or refused.

• Change of mind (14-day cancellation): you pay the cost of return postage.
• Faulty, damaged or misdescribed goods: we cover return postage.

We recommend using a tracked service. You are responsible for the goods until they are received back by the supplier.

Refunds are issued to your original payment method within 14 days of the goods being received back by the supplier or, if earlier, us receiving evidence that you have sent them back.

For any question about your order, tracking, returns or a refund, email us at filipinosintheuk@gmail.com with your order number and we will help.